Contact

How Can We Help Today?

Whether you have a question about a red light panel, sauna, massage chair, or cold plunge, we are happy to assist.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@RecoveryGearElite.com
Within 24 hours
Phone
609-316-7676
Monday to Friday, 9 AM - 5 PM EST
Live Chat
Chat with our wellness product specialists during business hours
Replies in minutes
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 2 business days, with transit times of 2 to 7 business days within the Continental U.S. (excludes AK/HI). Larger items like infrared saunas and massage chairs follow the same timeline, and you will receive tracking details once your order ships.

How can I track my order?

Once your order has been dispatched, we will send a confirmation email with your tracking number. You can use that number to follow your shipment every step of the way to your door.

What is your return policy?

We offer a straightforward return process for unused items in their original packaging. Please contact our team within the return window listed on our policy page, and we will walk you through each step.

Can I exchange a product for a different model?

Absolutely. If you would like to swap your red light panel for a different size or exchange a cold plunge model, contact our team and we will set up the exchange for you.

What panel size is right for my space?

The best red light panel depends on where you plan to use it and how much coverage you want. Our team can help you compare panel sizes and pick the right fit for your home setup.

Do your cold plunges require special installation?

Most of our cold plunges are designed for simple setup on a flat, level surface with access to a standard electrical outlet. Detailed setup guides are included, and our team is available if you need guidance during installation.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Red Light Panels
Infrared Saunas
Massage Chairs
Cold Plunges
General Inquiry
Availability

Business Hours

Monday to Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Owned and operated by Sales and Consulting, LLC, our dedicated team replies to every inquiry within 24 hours.

Secure Transactions

Your payment and personal information are protected with industry-standard encryption at every step.

Premium Home Wellness Products

Each red light panel, sauna, massage chair, and cold plunge is selected for quality craftsmanship and durability.

Free Continental U.S. Shipping

Most orders ship free within the Continental U.S. with no order minimum required.